FedEx , FedEx and FedEx

This is my bad luck that FedEx fail to collect my documents for last 2 days. I need a pick up from Bendra East , Mumbai , India . It is a very important documents for me and I need this as soon as possible . At 31 July I want to FexEx , Naranyanganj branch to book the order . I am waiting for 7.40 and at 8.20 some one of FedEx personal came , but he has no key of the office and heltold me that they do not have scanner to scan my authorization letter. I know that kind of situation may happened and for the handle the matter , I have carrying a scan copy of the letter in my pen drive , But after a long try , the fedEx man told me that he need more the one hour to open the office , the person who carry the key is enjoying Eid Holy day at Sasur Bari , So anther person who have backup key , need time to came at office . He suggest me to go Mothijheel  branch. It was a nice decssion and I start for Dhaka. At Mothijheel office I have done every thing and request them to collect the parcel  today from 12 to 14 hour. It was my assumption that than can handle the matter and collecrt the document today ( 31/07/2014) but they fail and as I know it was not eney pick up taday ( 1/08/14)

For this document I have to face a lot of problems and I am suffering a lots. This was a very small task for FexEx , they are working whole world , so a email can solved my problems . But I am sorry to say that they fail and fail .

Last of all , I mail the FedEx , India , they reply me and told me that they are trying for pickup , where Bangladeshi FedEx unable to inform me any update of the documents,

So why they are working for , whey they are fail their commitments .........why we losing our time and money